Frequently Asked Questions (FAQ)
What is Beyston?
Beyston is an international online marketplace featuring curated products from European manufacturers, brands, and suppliers.
Is Beyston an online store or a marketplace?
Beyston operates as a marketplace. This means that products on the platform are offered by various independent sellers, partners, and suppliers rather than a single store.
Where do the products come from?
Most products on Beyston are sourced directly from European manufacturers and suppliers in countries such as Poland, Germany, France, the Czech Republic, Italy, Bulgaria, Spain, and others.
How can I place an order?
Simply select your desired product, add it to your cart, and proceed to checkout. There, you will enter your delivery details and choose from the available payment methods.
What payment methods are available?
Available payment options are displayed at checkout. These may vary depending on your location, preferred currency, and the specific seller’s terms.
Is my payment secure?
Yes, Beyston utilizes secure, encrypted payment processing. For your safety, always ensure you are on the official Beyston website before entering any sensitive payment information.
Is international delivery available?
Yes, international shipping is available for most products. Specific delivery options, costs, and estimated timeframes will be calculated and shown during the checkout process.
How long does delivery take?
Delivery times depend on the product type, the seller's location, the destination country, and the selected courier service. Please note that all delivery dates are estimates and may vary.
Will I have to pay customs duties or import taxes?
For international orders, customs duties, import taxes, or other local charges may apply based on the laws of the destination country. These fees are the responsibility of the buyer.
Can I return a product?
Return eligibility depends on the product type, the seller’s individual policies, and applicable consumer protection laws. In many cases, EU consumers have a statutory 14-day right of withdrawal after receiving their order.
Which products are non-returnable?
Certain items cannot be returned due to health or safety reasons. These include opened hygiene or parapharmacy products, customized items, and perishable goods.
What should I do if my product is damaged or doesn't match the description?
Please contact the Beyston Support Team immediately. Be sure to include your order number, a brief description of the issue, and any relevant photos as evidence.
What is Buyer Protection?
Buyer Protection is our commitment to assisting customers in eligible cases—such as non-delivery, damaged or defective items, or products that significantly differ from their description. Learn more on our Buyer Protection page.
How can I become a seller on Beyston?
If you are a manufacturer, brand owner, or distributor, we welcome your interest. Please contact us with brief details about your company and your product range to discuss potential cooperation.
How can I contact Beyston?
You can reach our team via the following channels:
- Email: media@beyston.com
- Phone: +48 575 709 350
- Address: ul. Szlak 77/222, 31-153 Kraków, Poland